Burly Boyz Moving & Storage

We moved July 2023 and booked with Burly Boys. After reviewing our inventory list 3 times with them, they showed up on moving day with a very small truck. (We found out later when one of the staff let it slip that their large truck was broken down.) Theu offered to take our items in 2 loads but then charge us DOUBLE. We declined and were then left scrambling to move half of our items ourselves and had to rent a storage unit to hold them until move in day. The final straw was when 3 pieces of furniture showed up damaged, they refused to honour the extra warranty that they talked us into purchasing. Book with Eager Beaver instead, we hear many positive things.

Move size: 4+ Bedroom Home Service cost: $4500

Moving from Vancouver to Winnipeg while dealing with the stress of a family tragedy. These movers did not help but rather increased my stress a thousand-fold! They dragged my white queen size boxspring along the ground halfway across the country. I told them to wrap it but they didn't listen. It arrived filthy and ripped. The destroyed the finish of a credenza. They lost one of my boxes. They broke the wheels off a rolling Filing cabinet. And cracked chunks of concrete off my front stairs as the One Delivery guy struggled to pull heavy furniture up the stairs - by himself - in the middle of the night. Burly never took responsibility for anything saying it was my fault for not having enough insurance. You've been warned against using these hacks.

Move size: 1 Bedroom Home Service cost: $1800

I hired this company to move me from Edmonton and store items for about 10 days then move my items to Calgary. Their insurance doesn’t cover any items that include particle board, lost items, or items that I packed myself. So that basically forces you to pay for them to pack everything for you in order to have anything covered by their insurance. When moving from the storage in Edmonton, their truck broke down. They rented a private truck and separated my items into 2 loads as they didn’t have enough room in the one truck as they had someone else’s items in there as well. I didn’t find this out until I asked where the rest of my items were after they finished moving the items from the first truck. The second truck came about 5 hours after the first truck arrived. After unpacking the boxes I found a good portion of my crystal stemware was broken. Each individual glass was packed with packing paper and the box was identified as ‘crystal, fragile’. The crystal cabinet was damaged, a wheel from a bed frame was missing, the frame for a dresser was totally damaged and bent, shelves and the assembly parts to an office desk were missing. The movers disassembled the desk themselves when they moved it from Edmonton. The frame on a picture and the glass was broken that was packed in a specific box designed for moving pictures and had packing paper in it as well. It was quite obvious that the movers of this company did not take any care or responsibility for the items they were moving. Due to the damage to the boxes and other items, it is obvious they they stacked things on top of boxes marked fragile and had complete disregard for my belongings. The moving company has not taken responsibility for the desk shelves or assembly parts that they lost in transport. Do not use this company to move your belongings. You will regret it as I do.

Move size: 3 Bedroom Home Service cost: $2500

I try to give businesses a lot of chances before I leave a negative review but Burly Boyz has, kind of, left me no choice.

I hired them for a move on August 14th and was told it would take 18 days to receive my things. Originally, they were supposed to arrive to my home in downtown Edmonton at 8:00 am but when I told them when I would need to out of there, they asked to push it up to 7:30 am which I appreciated.

The movers showed up at 8:15 - 45 minutes late in a large truck when I had told them that the only truck that could work in my area was one of those small shuttle vans because a larger van would be a fire hazard - they did not listen.

Next, they were not communicative about the weight of my things (unlike the last company I had hired) nor did they keep me updated on where my things were. My things arrive on September 10th and the only way I found out the general ETA was because I called them 3 times.

Based on their estimate, they were two days later (if we're doing business days - much longer if we're not). I emailed Milan regarding this and go no response.

The movers arrived at my home and immediately told me that because they couldn't manage their own time properly, they would not be able to put my furniture together (the only real reason I hired them in the first place, I'm on my own & can't do it on my own) then they tried to double charge me for their services.

I called their manager and he told me that they actually OWE ME a refund and then tried to COVID as the reason as they why they couldn't put my things together?

Next, my coffee table came back completely smashed. The movers apparently filed a complaint in regards to it so I could be compensated for the damage. They also left three little dents in my flooring too.

Last, they left a blanket in my hallway. I called their Manager, left a voicemail in regards to a missing box (I found it later) and the blanket. I never heard back.

I called one more time and left another voicemail, still nothing.

Last week Sunday, I called and finally spoke to someone and she told me that she would have someone call me back in regards to everything - I'm still waiting.

Funnily enough, two days later I got a text from them asking for me to fill out a survey, which I did. I said the same thing as I did above and the form told me that I would hear back from them.. NOPE.

These movers take your money, damage your things, arrive late, try to charge you double the amount, leave their own supplies at your home and then don't even bother trying to get back to you because they don't care - the job is done, right?

I, obviously, will not use this company again & will strongly urge everyone else who reads this not to make the same mistake as me.

Move size: 1 Bedroom Home Service cost: $1200

My recommendation is that no one ever use this moving company! On moving day, no one showed up. Turns out, my point of contact cancelled my move without notifying me based on a text that I had sent saying that the address of where I was moving had changed, but that everything else would remain the same. Once I finally managed to sort it out, they were a day late and I still tipped them over 200 dollars because I felt badly that the Managerial staff had put their moving staff in such a bad position. One of their management team called me to apologize and offered me $200 off my 0ver $6000 move. I reminded him that I had tipped their moving staff more than that. Never heard from him again. Then on the move in day one the movers fell down the stairs, hit his head and knocked himself out. Calling their Safety officer was a joke. She literally said "I have other things going on right now **sigh**." Then when she was talking to the movers on the phone I could hear her swearing and dropping off bombs left and right. So unprofessional. Then had the audacity to ask me to drive all three of the movers to the nearest town with a hospital at 10 at night with zero regard for my own exhaustion. I did so because they were stuck otherwise, because the company does not send its staff with a corporate card or any money of any kind in case they get into a jam. When the movers returned the next day to pick up their truck, one of them was covered in bed bug bites because that safety officer booked them into the cheapest dirtbag motel possible. As I was unpacking I realized that they had broken about 60% of my stuff and to this day I haven't heard back from them even after taking the time to drive their staff to a hospital in a completely different town. I wanted to save the moving staffs reputation here but I don't think that the managerial staff left me any room to do that. The highers lack of effort caused their staff to look really badly and work even worse. Nothing was assembled either. Please use this as a caveat before you hire Burly Boyz.

Move size: 4+ Bedroom Home Service cost: $649867

We used Burley Boyz for our move from Calgary area to St St Albert. The sent 1/2 a crew to do entire house in one day. Said, be there at 10, showed up at 4. We had to be out that night, renters moving in next day. Guys worked like dogs all day. Way too much for 2. Left a pile of thing in garage that night and left. Renters not so happy with home next day. Stuff went into storage for about 9 months. When we got new home, stiff showed up, so much damage. Movers were embarrassed, said never seen it so bad. Started dealing with them on damages. Seemed to take forever. I had to get most of places to replace repair things. Then 3-4 months in they switched who I was dealing with. She had zero idea what had transpired. Didn’t bother to check with last guy. He was “busy” moving now. Could not speak to him or whom ever was the manager there. They refused to tell me who was in charge. Girl said this is what we will pay you, no negotiation. Take it or leave it. So much they didn’t pay for. Total scam artists they are, outright lied to my face.

Princess house good destroyed, got ZERO for this. Thats right ZERO $$.

Never never use these guys. You will get scammed. They lost our snowblower!!!! Guys didn’t write it on manifest so screw you. They lost so much of our Christmas decorations but its all just listed Christmas stuff. How do you check a list like that?? Awful customer service. Insurance is a joke they sell you. Do not replace value of item, they depreciate it. $100 metal Christmas ornament gave us $10. What a joke.

Terrible just terrible -100 star rating.

Move size: 4+ Bedroom Home Service cost: $15000

No happy at all! Our items were delayed for more than a month instead of the 20days max aggreement, and the only reason they gave is that my destination is far, wherein they knew from day one where the destination is and still they push through, they could've declined the job and I could've have gone to other company who can do the job in timely manner. Then I tried contacting them for at least a discount or refund for this inconvenience but nobody got back to me with my request. They transfer my items to another movers who were the ones who delivered my items. The Burly Boyz picked up my things from Edmonton June 23 but my items were delivered only last Sunday, JULY 31! And since the other movers has nothing to do with the delay they can't give me any discount at all so I still had to pay the full amount to the driver who delivered my items! And still nobody from Burly Boyz responded regarding a refund/rebate from the money I deposited to them. So disappointed and didn't expected it since they had good reviews.

Service cost: $1964